What's your return policy?
All bags are custom made and are not returnable. In case of printing errors or others, the client needs to contact us within one week of receipt of the bags, so that we can arrange to issue a refund or to reprint the bags.
Can you print a client's custom information on the cartons?
Yes, all the cartons are custom-made according to the bag size. The client’s requested information and specs can be printed on the cartons.
Do you provide custom packaging?
Yes. Our standard packaging is 25pieces per bundle and 100 pieces per carton, but custom packaging is also available.
How do you determine the cost of the plates?
The cost of the plates is determined by the size of bag and number of colors. The Least cost is US$50 each plate for laminated bag.
How do I know the number of plates needed for the artwork?
One plate is required for each color. The number of plates needed for the artwork is determined by your final artwork. For normal 4-color process printing, five plates are needed (4 process colors + white). The white color is required to stabilize the other colors. For logos, additional plate(s) for Pantone spot color(s) may be needed. However, the maximum number of plates is 8(included white basic plate). That means for a 4-color process printing job, the number of possible additional Pantone spot colors is 3.
How do I submit artwork?
You can submit individual artwork for the front, back, sides and bottom of the bag. (See artwork specifications: laminated bags / non-woven bags.) Our designer will put together an artwork layout for your approval.